Effective Date: September 15, 2025
Contact: dallaspethub@gmail.com

At Dallas Pet Hub, your satisfaction matters. If something goes wrong with your order, here’s how refunds and returns work.

Eligibility for Refunds

• Defective or Damaged Items: Report within 7 days of receiving your order, with photos if possible.

• Incorrect Item: If we shipped the wrong product, we’ll replace or refund it.

• Non-Delivery: If your order hasn’t arrived within 45 business days, you may request a refund.

Non-Refundable Items

• Perishable goods like food or treats.

• Intimate or sanitary items (e.g., pet grooming tools used).

• Gift cards or downloadable items.

Process for Refunds

1. Contact us at dallaspethub@gmail.com with your order number and issue.

2. If approved, we’ll provide return instructions.

3. Once we confirm the return, your refund will be processed to the original payment method within 5–10 business days.

Exchanges

We only replace items if they’re defective or incorrect. For size or preference issues, we recommend reviewing sizing charts before purchase.

Shipping Costs

• Return shipping costs are the customer’s responsibility unless the error was ours.

• Shipping fees from the original order are non-refundable.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, check with your bank or card company. If the issue persists, contact us.

Policy Updates

We may update this Refund Policy at any time. The most recent version will always be posted here.